Comments for DeeVAS

Comment on HP UK Customer Service – or lack thereof by Chris Henson

Chris Henson — Wed, 26 Jan 2011 11:35:06 +0000

The monkeys are in charge of the HP zoo here in the UK. I owned several HP products in the US and never had the service problems that I have had here. The US operation needs to send an audit team over here and clean house. I usually don’t generalize about nationalities but there seems to be a typically British attitude to “service” in HP’s UK operation. Don’t bother us with your problems, we’re busy.

Comment on Debating a move to Google Apps Premier by Wesley

Wesley — Thu, 02 Dec 2010 19:37:24 +0000

Hi Dee,

I’d be interested in the outcome of this issue. Did you opt for Google in the end or another solution?

Wesley

Comment on HP UK Customer Service – or lack thereof by Charles Price

Charles Price — Mon, 01 Nov 2010 13:38:50 +0000

Why did I not find this site before buying a H.P. all in one unit.
All I wanted to ask was why is it so slow ?
The “on line” help is only interested in selling you something and the telephone site is no help and being non English impossible to understand.
H.P. help is no help at all ! ! !

Comment on HP UK Customer Service – or lack thereof by Mr Ron Agent - letter sent to HP

Mr Ron Agent - letter sent to HP — Tue, 12 Oct 2010 19:49:30 +0000

I purchased a HPG6032 for my daughter to use for school and home use in February 2008. (S/No CNF7430MVH p/n GZ974EA#ABU) Since then it has been a massive heap of trouble.
This was surprising as my older daughters both have HP computers with just one glich (fixed quickly by COMET who supplied it to my eldest daughter). I too have a HP6735s from school with no problems in 12 months.
The computer in question was returned for repair 3 times between May and July of 2008. We had been promised a replacement at one time which never materialised. Each time with the same problem – the wireless was dropping out. It had fitted a main board (repair 1) a main board and wireless card (repair 2) and, for some odd reason a keyboard (repair 3). After which it seemed to be OK for several months but then the same problem re-occurred. I managed to get around this by resetting the computer to a previous restore point – seemed to work for a few weeks most times. Then this stopped working. Sometimes the wireless would work – intermittently but not often. Sometimes it could be fixed by removing the power cord and battery and holding the on button down for 45 seconds and then re-inserting the battery while still keeping the on button depressed. (Found this fix on a website along with hundreds of complaints about this model of laptop). Currently no fixes seem to work. The system tools show the modem as working properly if the switch is on so is of no help as the PC light shows orange in any position.
I have since spoken to Citizens Advice. They say this is not unknown to them and their advice is that the laptop was basically sold ‘not fit for purpose’ and that this fault is well known to you. Their advice was in the first instance to contact yourselves and if no suitable outcome is found then to make a case in the small claims court on the basis that the product is not fit for purpose and that the problem is one which has been well known to yourselves for some time (their should have been a product recall). I have been told that the known problem is with the voltage on the motherboard and that it is particular to the G6000 models and a well documented problem. I have confirmed this online and have been advised that this would be suitable evidence to submit in a small claims court should it prove necessary. I await your prompt reply. In terms of service/support experience – your previous repairs should have been (a) faster and (b) pointed out the problem and given product replacement at the time. Website/customer service experience also poor as most of the routes to contact you with problems/complaints just seem to be dead ends. Comments please. This email is being copied as a letter and also as an email to any other avenue I can find to contact yourselves. It is also kept on file in case it should be needed as evidence.

Comment on Debating a move to Google Apps Premier by Sean

Sean — Fri, 13 Aug 2010 13:19:37 +0000

Hi Dee

Hosting your email via Google apps is very cost efficient way to keep hold of all your email addresses, I have found having role out Google Apps to SME that it really does depend on the size and needs of your business.

In a large a environment Exchange and all it’s features can’t be beaten to be honest . But considering that most SME have under 20 employees and unless you start hiring like crazy, then I would stick with Google….Hope that helps

Comment on #VAUK10 – What a difference a year makes! by Helen Stothard.

Helen Stothard. — Tue, 22 Jun 2010 20:17:20 +0000

Wow Dee, thanks for the mention. I am so happy to help support VASG in any way that I can (ps you forgot about the MinuteDock deal as well!.

I have had an amazing year since starting my VA business and have said before and will continue to state for the record that I couldn’t have done it without the help, support and collaboration from my friends in VASG.

It’s such a refreshing change to come across a group like this, where money is not the over riding factor, but the pleasure we get from helping each other succeed, and as I found out recently, having a huge support network there when you need it, I was overwhelmed by the messages of love and support I received from VASG after my recent bereavement.

I was also rather shocked to hear myself referred to as ‘ that’s Helen over there’ several times at the conference lol, I wasn’t sure if it was in a good way or an infamous way. It was amazing to meet up with so many of VASG at the conference, I actually commented it was like meeting old friends as we have got to know each other so well via VASG already.

It was an amazing weekend and thank you so much for introducing me to VASG last year. I so love the ethos you created.

Now…. goes off to ponder who is worthy of the next VASG deal breaker

Comment on #VAUK10 – What a difference a year makes! by Sarah Bradley

Sarah Bradley — Fri, 18 Jun 2010 07:35:28 +0000

Ta for the mention Dee!

Fab summary of the weekend – we certainly packed a lot in!

Is it a week already since we were all travelling up to Birmingham?

Time certainly flies…

#pants4speakers – how funny was that? ;o)

#VASG rocks

Comment on #VAUK10 – What a difference a year makes! by Anne-Marie

Anne-Marie — Thu, 17 Jun 2010 09:49:15 +0000

Fabulous post Dee, really sums up the weekend! I am honoured to be a Co-Founder with you for VASG but more honoured to be your friend, you are savvy business woman, a lovable girl geek and a fantastic friend!

Comment on I just bought a loaf of bread at Sainsbury’s by Jaye Nolan

Jaye Nolan — Sat, 29 May 2010 13:32:13 +0000

Can’t be doing with SM snobs!

Off to empty the dishwasher, lol *mwah*

Comment on I just bought a loaf of bread at Sainsbury’s by tweetsbyskeet

tweetsbyskeet — Thu, 27 May 2010 22:32:06 +0000

I’ve come to comment again… you commented twice DEE. So, I’m back >> I trended did it? WOW… Amazing… did anyone get proof?

I’m dying to see it. rofl.